Repairs
We offer a repairs service for Product(s) purchased on-line. Products may be brought to the Alexander McQueen boutique in Old Bond Street or mailed to the following address:
ALEXANDER MCQUEEN HEAD OFFICE
76-78 Clerkenwell Road, London, Ec1M 5QA
T: (44) 20 7017 8200
F: (44) 20 7017 8271
Please email online.assistance@uk.alexandermcqueen.com notifying us of your repair request prior to sending. Please also enclose a detailed repair request, your contact information, and original sales slip. We recommend that you package the item securely and ship the product via insured mail as we will not be responsible for problems with delivery or if damage occurs during shipping.
Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
AVS Error Message When Placing An Order
If you see an error message referencing Cyber Source AVS, please check your address details carefully and ensure that you are using a UK registered credit card with UK billing address.
Tracking My Order
Orders are processed, shipped and delivered Monday-Friday: excluding public holidays.
You can track your package via 'Your Orders': in 'Completed orders' click 'view order details' and 'track order'. Additionally you will receive an automatically generated UPS shipping confirmation detailing your tracking number and you can also track your package via UPS.com.
If you have questions about the delivery of your purchase, an Alexander McQueen sales assistant will be pleased to assist you via e-mail at: online.assistance@uk.alexandermcqueen.com.
Contact Us
For additional assistance on your online purchase, please contact us at online.assistance@uk.alexandermcqueen.com or telephone 0800 157 7811 Monday to Friday 10 to 6 pm (excluding bank holidays)